At Furaha Luxury Lodge, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, make bookings, or use our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, postal address, passport or identification details (for booking purposes).
• Booking Information: Travel dates, room preferences, dietary requirements, special requests.
• Payment Information: Credit/debit card details, billing address (processed securely via third-party payment providers).
• Website Usage Data: IP address, browser type, pages visited, time spent on site, and other analytics for website performance improvement.

2. How We Use Your Information

We use your personal data for purposes including:

• Managing and processing reservations.
• Responding to inquiries and providing customer support.
• Sending booking confirmations, updates, and promotional offers (only if you opt-in).
• Improving our website, services, and guest experiences.
• Complying with legal and regulatory obligations.

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data in the following cases:

• With trusted service providers (e.g., payment processors, tour operators, and marketing partners) to deliver our services.
• When required by law or to protect our rights, safety, or property.
• In the event of business transactions, such as mergers or acquisitions, while ensuring continued protection of your data.

4. Cookies and Analytics

Our website uses cookies and similar technologies to enhance your experience, analyze trends, and improve functionality. You can choose to disable cookies through your browser, but some features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Sensitive data, such as payment details, are encrypted using secure protocols.

6. Data Retention

We retain your personal information only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes. Once no longer required, data will be securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Request corrections to any inaccurate or incomplete information.
• Opt out of marketing communications at any time.
• Request deletion of your data where applicable under law.

To exercise your rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Furaha Luxury Lodge is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any linked websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage guests to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding your personal data, please contact us:

Furaha Luxury Lodge

Phone: +255 769 927 462
Email: info@furahaluxurylodge.com
Website: www.furahaluxurylodge.com